We are committed to protecting your privacy as a potential or existing client and an online visitor to our website. We use the information we collect about you online or offline to provide the requested services to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles.
Information we collect from you
In the course of your visits to our website or use of our products and services, we may obtain the following information about you: full name, email address, telephone number, credit card details, delivery address, billing address, geographic location, IP address, survey responses, support queries, blog comments, and social media handles (together ‘Personal Data’).
How we use your information
We use the information we collect to provide services to you, including communicating with you, providing support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised experience.
We also use the information we collect in other forms such as the search function within the website to improve our services, including administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website (if applicable), will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
Storage and security of information
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is reasonably stored and protected from unauthorized use or access.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will notify you as soon as practicable when it comes to our attention.
Cookies and pixels
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third-party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.
Sharing your information with third parties
We do not and will not sell or deal in Personal Data or any customer information.
Your Personal Data details are only disclosed to third-party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.
Disclosure of information
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, or subpoena, in the course of a legal proceeding or in response to a law enforcement agency request.
Links to other websites
This website may contain links to other websites. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
Changes and Updates
As we plan to ensure our privacy policy remains current, this policy is subject to changes and updates. We may modify this policy at any time and all modifications will be effective immediately upon our posting of the modifications on this website.
Contact
If you have any questions or require further information, please contact us